ph123 Privacy Policy

When you register an account with ph123, we collect your full name, date of birth, residential address in the Philippines, email address, and mobile number. During identity verification we may also collect a copy of a government-issued Philippine ID such as a PhilSys card, passport, or driver's licence, along with a selfie for liveness verification. When you make deposits or withdrawals, we collect your GCash or Maya wallet details and relevant bank account information solely for payment processing. We also automatically collect technical data such as your IP address, device type, browser version, and session timestamps whenever you interact with our platform, which helps us detect suspicious activity and protect your account. All data collected is limited to what is strictly necessary for the service we provide — we do not collect sensitive personal information beyond what is required by law or for identity verification purposes.

Your personal data is used first and foremost to create and manage your ph123 account and to verify your identity in compliance with Philippine anti-money laundering regulations. We use your payment information to process deposits, pay out winnings, and generate transaction records that you can view from your account dashboard at any time. Technical and behavioural data — such as login history and session activity — is used to detect fraud, prevent unauthorised access, and ensure platform stability for all players. If you have opted in, we may use your email or mobile number to send you promotional offers, reward notifications, or important account updates; you can withdraw this consent at any time from your account settings. We do not use your data for automated decision-making that produces legal effects without human review, and we do not build advertising profiles to sell or share with marketing networks.

ph123 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, including identity verification providers, payment processors such as GCash and Maya, and cloud hosting partners, all of whom are contractually bound to handle your data with the same level of care we require. In situations where Philippine law requires disclosure — such as requests from the Anti-Money Laundering Council (AMLC), law enforcement agencies, or gaming regulatory authorities — we will comply with those lawful obligations and, where permitted, notify you of the disclosure. If ph123 is ever acquired or merged with another entity, your data may be transferred as part of that transaction, but the incoming entity will be required to honour this Privacy Policy or obtain your fresh consent before any material change in data use. We regularly review all third-party data-sharing arrangements to ensure they remain necessary and proportionate.

All data transmitted between your device and ph123 is protected using industry-standard TLS encryption, and sensitive data stored on our servers — including identity documents and payment details — is encrypted at rest using AES-256. Access to personal data within the ph123 organisation is strictly role-based: only staff members who need specific data to perform their duties can access it, and all access is logged and audited. We maintain a vulnerability disclosure programme and conduct regular penetration testing to identify and remediate security weaknesses before they can be exploited. In the unlikely event of a data breach that affects your personal information, ph123 will notify you and the relevant Philippine regulatory authority within the timeframes required by the Data Privacy Act of 2012 (Republic Act 10173). You can further protect your own account by enabling two-factor authentication from the account settings page and by using a strong, unique password that you do not reuse elsewhere.

ph123 retains your account information and transaction records for a minimum of five years from the date of your last transaction, as required by Philippine anti-money laundering regulations. Identity verification documents are retained for five years from the date of verification or from account closure, whichever is later, and are stored in an isolated, access-controlled environment. If you request account closure, your active profile data is deactivated immediately, but the underlying records required for regulatory compliance are kept for the mandatory retention period before being securely deleted. Marketing preferences and communication history are retained only for as long as you remain an active subscriber; once you unsubscribe, those records are deleted within 30 days. After all retention obligations are met, data is permanently destroyed using verified deletion methods to ensure it cannot be recovered or reconstructed.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or outdated information. You may also object to the processing of your data for purposes beyond those you originally consented to, and in certain circumstances you have the right to request erasure of your data — subject to our regulatory retention obligations described above. To exercise any of these rights, contact the ph123 Data Protection Officer by writing to the support address listed in the footer of this page; we will respond within 15 business days. If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy rights requests seriously and will never retaliate against any player for exercising their legal data rights.

ph123 uses cookies and similar technologies to maintain your login session, remember your preferences, and measure platform performance. Strictly necessary cookies — those required for login sessions and security — cannot be disabled without breaking core functionality of the site. Analytics cookies, which help us understand how players navigate the platform so we can improve it, are only activated with your consent and do not contain any personally identifiable information. We do not use third-party advertising cookies or cross-site tracking pixels. You can manage your cookie preferences at any time through your browser settings; most modern browsers allow you to block or delete cookies, though doing so may affect your ability to stay logged in. Our cookie implementation is reviewed annually to ensure it remains minimal and purposeful.

ph123 reviews this Privacy Policy at least once a year and whenever there are material changes to our data practices or applicable Philippine law. When significant changes are made, we will notify registered players via the email address on file at least 14 days before the new policy takes effect, giving you time to review and, if necessary, close your account before the changes apply to your data. The effective date at the top of this page always reflects the most current version. If you have any questions about this policy, wish to exercise your data rights, or need to report a privacy concern, please write to our support team at the email address displayed in the footer — we are available Monday to Friday during Philippine Standard Time business hours. For formal complaints regarding data privacy, you may contact the National Privacy Commission of the Philippines directly.